Frequently Asked Questions – FAQ’s

FAQ’s

POPULAR QUESTIONS
 What is a Giclee Print?What is the turnaround time for my order?
The History of Giclee PrintingWhat are your opening hours?
What is a Limited Edition print?What is a substrate?
What is Open Edition?How long will my prints last?
What is a certificate of authenticity?Why are borders included in giclée pricing?
What is a typical edition size?Why should I order a proof print (a test print) prior to printing my final order?
 What’s a “Print Ready” file?
FOR ARTISTSFOR PHOTOGRAPHERS
How do I save my files ready for printing?Will my files be checked before printing?
How long will my prints last?How do I save my files ready for printing?
If I leave my original artwork with you, will it be safe?Can I send you files from my digital camera?
Why are borders included in giclée pricing?Why are borders included in giclée pricing?
Can you make a giclée from a photo print?Can you make alterations and corrections to supplied digital files?
Are my 35 mm slides suitable for reproduction?
I have some old and damaged photos, negatives? What can you do to restore them and make high quality prints?
FOR DIGITAL ARTISTSFOR SCULPTORS
Will my files be checked before printing?
How do I save my files ready for printing?
Can you make alterations and corrections to supplied digital files?
FILE SPECIFICATIONSDELIVERY
What’s difference between TIFF and JPEG?Will my prints be shipped flat or in a tube?
What types of media do you accept digital files on?Do you offer a delivery service and do you deliver Overseas?
How many dots per inch do your printers output?What shipping options do you offer?
What happens if my prints arrive damaged?
STUDENTS
Does the student discount apply to all your services?