LAST UPDATED ON:
|We Are Still Open & Still Printing|
COVID-19: Customer Info
The safety and wellbeing of our clients, staff and family are our top priority. With the current climate in mind, we have outlined some key information below on our services moving forward, and how we are ensuring that all appropriate health and hygiene standards are being adhered to.
We are regularly disinfecting all contact areas and surfaces around the studio and the cleaning of all areas has been increased, also using antibacterial wipes to clean personal workstations daily.
The Artists Print Room is continuing to monitor all of the UK Government’s instructions, relating to the COVID-19 (Coronavirus) situation and adapting our working practice based on the current recommendations for UK business:
In Studio Services are currently Suspended.
- As many of you know, I work from home, therefore to protect my family, all in studio visits and appointments are suspended until further notice.
- I am also having to Shield as per government guidelines, therefore all collections are suspended until further notice.
- All face-to-face client appointments, meetings and colour editing sessions scheduled at our studio in Bridgnorth are suspended until further notice. We will now be offering meetings via video call or phone instead.
- All on-location meetings are suspended until further notice, however, we are happy to communicate with you via Video Call or phone call or postpone to a later date at your convenience.
- All on-location artwork photography services are suspended until further notice.
Print Orders and Deliveries
- Online Print Orders will continue as normal.
- To avoid any unnecessary contact with our couriers and Post Office staff, we are only dispatching on Tuesdays and Thursdays. Refer to our current production times for details.
- Products are being sent by Royal Mail post or courier; there may from time to time be delays due to matters outside of our control. We will do our best to minimise these delays as much as possible.
- We are working closely with our suppliers and couriers to facilitate the extra demand on deliveries.
- Online Orders can be made 24/7 via our website.
- Artwork photography will continue as normal; however, we ask that all artwork is sent via courier to avoid personal contact in the studio.
- If this is not possible, then I will arrange a date and time to drop your artwork off, however, you will not be allowed inside the studio. (see collections and drop off information below)
Collections and Drop-Offs (Artwork Photography ONLY)
We are a Covid-19 secure business, visitors will be asked to download the NHS Covid-19 App and Scan our NHS QR Code.
Please download the APP before visiting us.
- Face Masks are mandatory whilst on our premises, which includes outdoor space and carpark.
- In order to allow for the safe drop off of artworks for photographing, please book an appointment by calling me directly on 07809 381 978.
- For Artwork less than A1 in size, please use a plastic portfolio case with a handle for ease of handling and cleaning with antibacterial wipes.
- For Artwork over A1, the Artwork must be wrapped in suitable packaging to protect the artwork and tightly wrapped in a single sheet of polythene in way that ensures minimal handling and easy cleaning with antibacterial wipes, or in an artwork crate. Please Note: Poorly or loose packaged artwork that is hard to clean with antibacterial wipes, will NOT be accepted.
- Please call me on 07809 381 978 when you are near or parked outside.
- We will meet you outside in the carpark.
- Please ensure that you are wearing a mask and disposable gloves at all times whilst on our premises which includes our outdoor space and carpark. Please Note: Failure to wear a mask, will mean we will NOT accept your order.
- Visitors will NOT be allowed inside the studio until further notice.
NO MASK – NO SERVICE
We will do our very best to keep you updated on any significant changes, and will, for the time-being, ensure that enquiries are dealt with promptly, and all works are completed and delivered in a safe and timely fashion.
Should you have any specific concerns or queries, please do not hesitate to contact us.
Please Stay Home and Stay Safe,
Wishing you all the very best
The Artists Print Room